Right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither their commercial nor their self-employed professional activity).


Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. 

The withdrawal period will expire after 14 days from the day

  • on which you or a third party named by you, who is not the carrier, have taken physical possession of the goods, insofar as you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

  • on which you or a third party named by you, who is not the carrier, has taken physical possession of the last good, insofar as you have ordered several goods as part of a uniform order and these are delivered separately;

To exercise the right of withdrawal, you must inform us (The Knots, Brunnenstr. 25a, 10119 Berlin, phone number: +49 160 8006708, e-mail address: hello@the-knots.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise;

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiry of the Right of Revocation

The right of revocation does not exist in case of contracts

  • for the delivery of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the customer is necessary, or which are clearly tailored to the consumer’s personal requirements;


Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To The Knots, Brunnenstr. 25a, 10119 Berlin, E-Mail-Adresse: hello@the-knots.com :

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

___________

(*) Delete as appropriate.

If you have any questions, you can find our contact details in the imprint.


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