OS platform - dispute resolution procedure

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their online order out of court. The dispute resolution platform can be found here: http://ec.europa.eu/consumers/odr/

Our consumer complaint email is: hello@the-knots.com

We are prepared to take part in a dispute resolution procedure before a recognized consumer arbitration board.

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